Patient Support Program

About Us

At Helsenmed, our commitment to advancing healthcare is more than just a mission, it's a way of life. We are a Qatar-based medical company with a vision to revolutionize healthcare solutions...

Contact Info

Cityplaza investment, Zone 69, Street 112, Building 59, Fox Hill - Lusail - Qatar

(+974) 44630697 - (+974) 33401241

info@helsenmed.com

Helsenmed’s Patient Support Program is a testament to our commitment to empowering patients, enhancing their well-being, and ensuring they have access to the medications they need for a healthier life. We believe that every patient deserves not only medical treatment but also comprehensive support throughout their healthcare journey.

Our Patient Care Philosophy

Our patient care philosophy revolves around compassion, empathy, and a deep sense of responsibility. We believe in treating patients, not just their ailments, and in creating a supportive environment that promotes healing and recovery.

Patient-Centric Approach

Expert Guidance

Financial Assistance

Streamlined Process

How Our Patient Support Program Works

Patient Eligibility

Patients are assessed for eligibility based on medical criteria. If eligible, they can enroll in the program.

Medication Access

We work closely with healthcare professionals to facilitate access to prescribed medications. This includes assistance with copayments and ensuring timely dispensing.

Ongoing Support

Our support doesn't end with medication access. We provide ongoing assistance, including education on treatment regimens, side effects management, and lifestyle adjustments.

Financial Assistance

For eligible patients, we offer financial assistance to cover a portion of medication costs, ensuring that they can afford their treatments.

Why Choose Helsenmed PSP?

Official Approvals

Official Gate Pass

Referral

Communication with HCPs

Patient Enrollment

Assessment

Alignment with Patient

Medication Payment/Release

Collecting Documents

Reporting

Our Shared Responsibility

Elevating Patient Care Through Strategic Partnerships

General Operations

We ensure that patients receive the care they deserve. Our team is available to prioritize affordability, especially for those who face financial constraints. It all starts with healthcare professionals assessing patients' needs. If eligible, patients gain access to vital prescribed medications, placing their health at the forefront

Helsenmed Roles & Responsibilities

Helsenmed hires multilingual and diverse staff for the program to ensure successful implementation

Program staff operate the program's day-to-day functions

Program staff are available according to local regulations, offering 24/7 support for emergencies and pharmacovigilance reporting

The program aims to support medically eligible patients who cannot financially afford their medication

Patient eligibility is determined based on healthcare professionals' assessments

Eligible patients can take their medication according to the healthcare professional's prescription

Partner Company’s Roles & Responsibilities:

The company supports the local team in any program-related inquiries and acknowledges notifications from staff regarding the program

The company provides feedback related to the program to ensure that the team is updated

The company offers historical cost data for the program per patient for two months at the program's start

The company pays invoices raised by Helsenmed after approving the consolidated copayment report

The company provides Helsenmed with an approved indication list for program-supported medications in Qatar for medical eligibility confirmation and promptly updates the list when new indications are added to the drug label

Patient Communication and Management

We maintain patient enrollment, monitor medication usage, and swiftly address issues. If patients choose not to enroll, their reasons are recorded for future improvements. Support is provided, covering a portion of medication costs, and assistance is given in physician introductions. Safety is paramount, with prompt reporting of adverse events.

Helsenmed Roles & Responsibilities

Helsenmed provides support for patients in the program to maintain enrollment.

Program staff follow up with patients to ensure medication is received as prescribed.

Communication with pharmacies to address potential program-related issues.

For enrolled patients, program staff maintain up-to-date records.

Program staff contact patients who choose not to enroll and record reasons for non-enrollment.

Diagnosed patients with valid prescriptions for company medication covered by the affordability program are eligible for support.

The program covers 20% of the medication's monthly cost for eligible patients.

HCPs may introduce the program to eligible patients, who should sign consent and referral forms.

Proper reporting of adverse events is ensured and sent to the company's Drug Safety Unit on time.

HelsenMed reviews referral and consent forms before contacting the patient.

Partner Company’s Roles & Responsibilities:

Review monthly patient tracker reports.

Healthcare Professionals Communication and Management

Effective coordination between patients and healthcare professionals is facilitated. We ensure seamless enrollment and follow-up, with prompt responses to inquiries. Outreach activities raise awareness among healthcare providers, enhancing patients' journeys.

Helsenmed Roles & Responsibilities

Program staff communicate with Health Care Professionals (HCPs) as needed and in coordination with the company team for patient enrollment and follow-up.

Program staff handle all inquiries from HCPs related to the program within one business day.

Regular updates and responses to inquiries from HCPs are provided.

Program staff may reach out to HCPs by phone if necessary.

Helsenmed supports the company team in running audio-visual activities for HCPs to raise awareness about the program's patient journey.

Partner Company’s Roles & Responsibilities:

Provide Helsenmed with an approved physician list.

Support Helsenmed in visits to physicians to introduce and inform them about the program.

Ensure adherence to agreed services.

Company-Helsenmed Communication and Management

Collaboration with us ensures patients' well-being comes first. Ongoing coordination meets patients' needs while safeguarding their data's confidentiality. Accurate and timely resources are provided, ensuring the program operates seamlessly.

Helsenmed Roles & Responsibilities

Program staff periodically update and coordinate with the company team involved in the program.

Weekly meetings address new inquiries, feedback, and local regulations.

Minutes of weekly meetings are sent to the company's concerned team.

Meetings related to pharmacovigilance, patient safety, quality, and finance are arranged with the company team.

All communication and meetings related to the program maintain patient data confidentiality.

Helsenmed provides accurate resources for program implementation, including reports on enrolled patients, consolidated copayments, and pharmacovigilance.

Partner Company’s Roles & Responsibilities:

Provide a point of contact from the company's side for effective communication.

Facilitate and coordinate with concerned departments.

Support team in workshops, training, or meetings related to the program.

Ensure stock availability of supported medication.

Review and discuss monthly reports, conduct spot checks, and approve reports.

Program Monitoring and Evaluation

Patient well-being drives effective program monitoring. Success is tracked regardless of the number of patients, with comprehensive reports provided. Your team reviews these reports to evaluate the program's performance, ensuring patients receive the best care.

Helsenmed Roles & Responsibilities

Conduct ongoing program monitoring and reporting to identify successes and areas for improvement.

Record relevant patient data for program implementation and monitoring.

Regular monitoring occurs regardless of the number of patients referred, assessed, or enrolled in the program.

Reporting includes referral rates, enrollment rates, dropout rates, financial aid details, medication dispensing, assessment results, and HCP visit rates.

Partner Company’s Roles & Responsibilities:

Review reports shared by Helsenmed staff for program performance evaluation.

Conduct spot checks for audit trail purposes upon company approval.

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